Remote Technical Support Resources
• Experienced technical staff of Level 1 technicians, Resources Project Management Engineers, Level 2 Engineers, Programmers and Senior Engineers. These resource can be client specific or pooled.
• N+1 Facilities All critical IT infrastructure and voice systems are located in a Tier IV data center and are N+1. All technical call center facilities are on generator back-up and communications infrastructure is N+1 with multiple internet providers utilizing redundant paths into the call centers.

Governance
• Certified SAS 70 Type II (AICPA standards).
• Compliant PCI DSS v1.2 physical security and other major major financial stands
• Enabling GLBA, Sarbanes Oxley and HIPAA.