•    Software as a Service (SaaS) trouble ticketing application for real time tracking and reporting
•    Automated log & route for ticket assignment
•    User defineable automated notifications and escalations 
•    Unlimited user definable customized fields for information tracking
•    User definable SLA’s (multiple) by serial number, product type, location or user group
•    Automated escalations based on SLA or user definable triggers
•    E-bonding electronic interface to other helpdesk applications via XML
•    Secure, user definable, log-in and password for ticket viewing and editing
•    99.99% Uptime 
•    Custom and  standard reporting
•    User defineable satisfaction surveys